Terms of Service

Terms of Service of Serene Sleepers

This document governs

the use of our website, and,
any other related agreement or legal relationship with us in a legally binding way.

You must read this document carefully.

Our website is provided by:

[Letshost.ie via Webnode.com]

Contact email: [info@serenesleepers.ie]

What you should know at a glance

Please note that some provisions may only apply to certain categories of users. In particular, certain provisions may only apply to consumers or to those users that do not qualify as consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all users.

TERMS OF USE

Unless stated otherwise, the terms in this section apply generally when using our website.

Specific or additional conditions may apply in certain situations and are noted in this document.

By using our website, you confirm the following:

you are older than [18 years of age];

Content on the website

Unless otherwise noted, all content on our website is owned or provided by Serene Sleepers or our licensers.

We do our best to ensure the content on our website complies with all laws and respects third-party rights. However, this may not always be achievable.

If you believe your rights are being infringed, without prejudice to any legal prerogatives to enforce your rights, please report any issues using the contact details provided in this document.

We hold and reserve all intellectual property rights for all content.

You may not use such content in any way that is not necessary or implied for the proper use of the service.

Specifically, but without limitation, you may not copy, download, share (beyond the limits mentioned below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer, assign to third parties, or create derivative works from the content on our website. You also cannot allow any third party to do so through your account or device, even unknowingly.

Where explicitly stated, you may download, copy, and share some content from our website for personal and non-commercial use, provided you correctly implement copyright and other required attributions.

Any statutory limitations or exceptions to copyright remain unaffected.

Access to external resources

Through our website, you may access external resources provided by third parties. You acknowledge and accept that we have no control over these resources and are not responsible for their content or availability.

Conditions for third-party resources, including any rights granted in their content, are governed by those third parties' terms and conditions or by applicable law.

Acceptable use

Our website and service may only be used within the scope of what is provided for, under these terms and applicable law.

You are solely responsible for ensuring your use of our website and service does not violate any laws, regulations, or third-party rights.

We reserve the right to protect our interests by denying you access to our website or service, terminating contracts, and reporting any misconduct to the appropriate authorities if you are involved in or suspected of the following:

violating laws, regulations, or these terms;
infringing on third-party rights;
significantly impairing our legitimate interests;
offending us or any third party.

TERMS AND CONDITIONS OF SERVICE AND SALE

SERVICES PROVIDED

Serene Sleepers will provide personalised infant sleep consultancy services, including

assessment of children's current sleep patterns/ challenges, the development of tailored

sleep plans. Depending on the package purchased, this may also include guidance for

implementation. Services may be delivered via phone, video calls, or written

communication, as agreed with the client.; and

• Follow-up support may or may not be included, depending on the service package purchased.

Where included, follow-up support will be provided in the format and timeframe outlined in

the agreed package details. Communications will be strictly limited to one set of emails (one

send by the customer, and one response by Serene Sleepers) per day within the specified

hours stated in the package description. There will be no obligation on the part of Serene

Sleepers to respond to any communications beyond what was agreed in the purchased

package.

Service Packages

1. The Newborn Education Package

Pre-consultation questionnaire.
One-hour education session (delivered live via Microsoft Teams or as a bespoke pre-recorded video).
One email check-in within 4–6 weeks after the session.

2. Stand-Alone Consultation

Pre-consultation questionnaire.

Personalised sleep strategy and written sleep plan.
One sleep plan review consultation (one-hour Microsoft Teams call, or pre-recorded session plus 15-minute follow-up call).
One follow-up email within two weeks.

3. The Serene Support Package (2 Weeks)

Pre-consultation questionnaire.
Personalised sleep plan.
One sleep plan review consultation (one-hour Microsoft Teams call, or pre-recorded session plus 15-minute follow-up call).
Two weeks of follow-up support:

daily email support (limited to one email sent by the client and one response by Serene Sleepers per day), and
review of sleep logs.

4. The Serene Support Package – 3 Weeks

Pre-consultation questionnaire.
Personalised sleep plan.
One sleep plan review consultation (one-hour Microsoft Teams call, or pre-recorded session plus 15-minute follow-up call).
Three weeks of follow-up support:

daily email support (limited to one email sent by the client and one response by Serene Sleepers per day), and
review of sleep logs.

5. The Guidance Package

Pre-consultation questionnaire.
Personalised sleep plan.
One sleep plan review consultation (one-hour Microsoft Teams call, or pre-recorded session plus 15-minute follow-up call).
Three weeks of follow-up guidance:

one email check-in per week (three in total).

Paid products

Our service packages require payment. Details about fees, duration, and conditions are described below and in the dedicated sections of our website.

Product description

Prices, descriptions, and availability of service packages are detailed in the relevant sections of our website and may change without notice. The specific characteristics of the chosen service package are outlined during the purchasing process.

Purchasing process

Every action taken from selecting a product to submitting the order is part of the purchasing process.

Selection
Customers may select one of the service packages as described on the Serene Sleepers website.
Order / Booking
To initiate the booking, the customer completes a contact form indicating their chosen package. Serene Sleepers will then provide a link to the Sleep Questionnaire. Once the completed Sleep Questionnaire has been received, Serene Sleepers will issue an invoice for the relevant service package (including, where applicable, the consultation and/or ongoing support).
Payment
All invoices must be paid in full via PayPal or Revolut. Payment is required before any work on the customer's personalised sleep plan begins and before a consultation can be booked.
Confirmation
Upon receipt of payment, Serene Sleepers will send a confirmation email outlining the next steps.
Fulfilment
Following confirmation of payment, Serene Sleepers will prepare the personalised sleep plan within seven (7) working days. Where the selected package includes a consultation, Serene Sleepers will liaise with the customer to agree a mutually convenient date.

Order submission

When you place an order, the following apply:

submitting an order determines the contract conclusion and obligates you to pay the specified price, taxes, and any additional fees and expenses outlined on the order page;
if the service package requires action from you, such as providing personal information or specific requests (i.e. completion of the Sleep Questionnaire/ Sleep logs), submitting the order means you agree to cooperate accordingly;
after submitting the order, you will receive a receipt confirming that the order has been received.

All communications regarding the purchasing process will be sent to the email address you provided.

Prices

During checkout and before order submission, you will see all charges, including any fees, taxes, and costs (including, where applicable, delivery costs).

On our website, prices are displayed including all applicable fees, taxes, and costs.

The Newborn Education Package- €80
Stand Alone Consultation-€100
The Serene Support Package (2 weeks)- €250
The Serene Support Package (3 weeks)- €350
The Guidance Package-€180

Methods of payment

Payments are accepted via PayPal and Revolut. Invoices will be emailed to clients depending on their chose payment method.

Refund Policy and the Right of Withdrawal/ Right to Cancel (UK)

Refunds and Right of Withdrawal

Under EU and UK consumer law, clients purchasing services online normally have the right to withdraw from a contract within 14 days of purchase, without giving any reason, and to receive a refund of any payments made.

Exceptions to this right apply where:

the service has been fully performed within the 14-day period, with the client's prior express consent and acknowledgement that the right to withdraw is lost once performance is complete; or
the service is personalised or customised to the client's specific requirements.

Application to Serene Sleepers

All services provided by Serene Sleepers are tailored to the individual needs of each client and their child. This personalisation is based on the information provided by the client (including via the Sleep Questionnaire or other pre-consultation information).
As such, they fall within the legal exception for personalised services.
By submitting the Sleep Questionnaire and confirming the booking, clients expressly acknowledge that once work on their sleep plan has begun, the right of withdrawal no longer applies and refunds are not permitted.
Where a package includes consultation or support services, these are considered part of the overall personalised service and are likewise non-refundable once work on the sleep plan has commenced.

Additional Clauses Relating to the Provision of Services

Clients agree to provide accurate information regarding their child's sleep habits, health,

environment and any other relevant factors outlined in the Sleep Questionnaire .

Serene Sleepers provide guidance and support based on professional training and industry best practices. While strategies are informed by a FEDANT-accredited infant sleep consultancy diploma, individual results may vary. Clients acknowledge that payment is non-refundable, even if the desired outcomes are not achieved.

Consultation sessions must be cancelled or rescheduled with a minimum of 48 hours' notice. Should a client miss a scheduled consultation without providing the required notice, Serene Sleepers reserves the right to consider the session forfeited. In such cases, the client's entitlement to the consultation will be void, and no refund will be issued. It will be at Serene Sleepers' discretion whether to allow an alternative consultation to be arranged.

Communication Policy: All client communications must adhere to the follow-up support guidelines. Clients who have purchased packages that include follow up support are entitled to one set of email correspondence per day in relation to their purchased package, consisting of one email from the client and one response from Serene Sleepers. Any additional emails from Serene Sleepers may be provided at our discretion and shall be considered part of the purchased support package. Serene Sleepers' minimum obligation is to provide one response email per day. Emails received by Serene Sleepers between the hours of 08.00am-17.00pm will be responded to in the same day. Emails received after 17.00 may not be responded to until the following day.

Parental Consent and Data Sharing: Any client purchasing a support package that involves the sharing of a child's personal information affirms that they are the parent or legal guardian of the child in question. If the purchaser is not the parent or legal guardian, they must have explicit consent from the child's parent or guardian to share the child's personal information with Serene Sleepers.

Safeguarding and Child Protection: Serene Sleepers is committed to the safety and welfare of all children. As a professional trained under the Children First Act 2015 (Ireland), Serene Sleepers is legally obligated to report any reasonable concerns regarding a child's safety or well-being to Tusla, the Child and Family Agency. If, during the course of engagement, information arises that suggests a child may have been, is being, or is at risk of being abused or neglected, Serene Sleepers will take appropriate action in line with the Children First National Guidance for the Protection and Welfare of Children. This may include making a report to Tusla or another relevant authority. All disclosures will be handled with the utmost sensitivity and confidentiality, ensuring that the child's welfare remains the primary concern.

Retention of product ownership

Until payment of the total purchase price is received by us, any service package ordered will not become your property.

Delivery of Service Packages

Service Packages are delivered via the following methods:

Sleep Plan/ Educational Material: Where applicable copy of the personalised sleep plan/ Educational Materials will be delivered to the customer via email in PDF format. Delivery is deemed complete once the sleep plan PDF has been emailed to the client's provided email address.

Consultation: Where included in the selected package, consultations will be conducted via Microsoft Teams or provided as a pre-recorded session, as agreed with the customer.

Questionnaire: Customers are required to complete the Sleep Questionnaire via Jotform prior to delivery of the sleep plan.

Failed Delivery of Service Package

Consultation sessions must be cancelled or rescheduled with a minimum of 48 hours' notice.
Should a client miss a scheduled consultation without providing the required notice, Serene Sleepers reserves the right to consider the session forfeited.
In such cases, the client's entitlement to the consultation will be void, and no refund will be issued.
It will be at Serene Sleepers' discretion whether to allow an alternative consultation to be arranged.

Commencement of Ongoing Support

For service packages that include ongoing support, the support must be initiated within six (6) weeks of purchase. This timeframe allows Serene Sleepers to plan availability in advance and provide a consistent service to all clients.
If support is not started within this six-week period, the entitlement will expire and be treated as forfeited, with no refund available. In exceptional circumstances, Serene Sleepers may, at its sole discretion, permit support to begin after the six-week period.
As infant sleep needs change with age, if a significant delay results in the original plan no longer being appropriate, any required revisions will not be included in the original fee. Clients requesting an updated plan under these circumstances will be required to pay an additional fee.

INFORMATION ABOUT THIS DOCUMENT

This document was generated with the use of the Iubenda terms of service generator.

LIABILITY AND INDEMNIFICATION

We limit our liability as much as legally allowed when executing agreements with you. This means our responsibility for damages is reduced to the maximum extent permitted by law unless explicitly stated otherwise or agreed upon with you.

Indemnification

You agree to indemnify us and our affiliates, officers, directors, and employees from any claims or demands made by third parties due to or in connection with any culpable violation of these terms or third-party rights related to your use of the service to the extent allowed by law.

Limitation of liability

Unless explicitly stated otherwise and subject to applicable law, you cannot claim damages against us (or any individual or entity acting on our behalf).

However, this exclusion does not apply to damages affecting life, health, or physical integrity, damages arising from the breach of significant contractual obligations (such as those necessary to fulfil the contract's purpose), and/or damages resulting from intentional or gross negligence, provided that our website has been used appropriately and correctly by you.

Unless damages stem from intentional or gross negligence, or they impact life, health, or physical integrity, our liability is limited to typical and foreseeable damages at the time the contract was entered into.

Limitation of liability

To the maximum extent permitted by applicable law, in no event shall we be liable for:

any indirect, punitive, incidental, special, consequential, or exemplary damages arising from or related to your use of, or inability to use, the service. This includes damages for loss of profits, goodwill, use, data, or other intangible losses;
errors, mistakes, or inaccuracies in the content provided;
personal injury or property damage resulting from your use of the service;
unauthorized access to our secure servers or personal information stored therein;
interruption or cessation of transmission to or from the service;
bugs, viruses, trojan horses, or similar harmful elements transmitted through the service;
errors or omissions in any content posted, transmitted, or made available through the service;
defamatory, offensive, or illegal conduct of any user or third party. Our liability is limited to the amount you have paid us in the preceding 12 months, or the duration of your agreement with us, whichever is shorter.

This limitation of liability section will apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if you have been advised of the possibility of such damage.

Please note that in some jurisdictions, the exclusion or limitation of incidental or consequential damages may not be allowed. This means that these limitations or exclusions might not apply to you. You have specific legal rights, which may vary depending on your jurisdiction. The disclaimers, exclusions, and limitations of liability outlined here may not apply to the extent prohibited by applicable law.

Indemnification

By using and accessing the service, you agree to defend, indemnify, and hold us from any claims, damages, losses, liabilities, costs, or expenses, including legal fees, arising from:

your use of the service, including any data or content you transmit or receive;
your violation of these terms, including any breach of representations and warranties;
your violation of third-party rights, such as privacy or intellectual property rights;
your violation of statutory laws, rules, or regulations;
any content submitted from your account, including third-party access using username, password, or other security measures, including misleading, false, or inaccurate information;
your intentional misconduct; or
any statutory provision by you or your affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees to the extent permitted by law.

COMMON PROVISIONS

No waiver

Our failure to assert any right or provision under these terms does not waive that right or provision. No waiver will constitute a continuing waiver of such term or any other term.

Service interruption

To maintain the best service level, we reserve the right to interrupt the service for maintenance, updates, or other changes, with appropriate notification.

We may suspend or discontinue the service within legal limits. If discontinued, we will assist you in withdrawing personal data and respect your rights regarding continued product use and compensation under applicable law.

The service may be unavailable due to events beyond our reasonable control, such as infrastructure breakdowns or blackouts.

Service reselling

You may not reproduce, duplicate, copy, sell, or exploit any part of our website or its service without our express written permission, granted either directly or through a legitimate reselling programme.

Privacy policy

For information on the use of personal data, you can refer to our website's privacy policy.

Intellectual property rights

Without prejudice to any more specific provisions in these terms, all intellectual property rights associated with our website, including copyrights, trademark rights, patent rights, and design rights, are exclusively owned by us or our licensors. These rights are protected by applicable laws and international treaties concerning intellectual property.

All trademarks, whether nominal or figurative, and any other marks, trade names, service marks, word marks, illustrations, images, or logos associated with our website, are and remain the exclusive property of us or our licensors. These are also protected by applicable laws and international treaties related to intellectual property.

Changes to the terms

We reserve the right to modify these terms at any time, informing you of any changes.

Such changes will only affect the relationship with you from the date communicated onwards.

Your continued use of the service will signify your acceptance of the revised terms. If you do not wish to be bound by the changes, you must stop using the service and terminate the agreement.

The applicable previous version will govern the relationship prior to your acceptance. You can obtain any previous version from us.

If legally required, we will notify you in advance of when the modified terms will take effect.

Assignment of contract

We reserve the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these terms, considering your legitimate interests. Provisions about changes to these terms will apply accordingly.

You cannot assign or transfer your rights or obligations under these terms without our written permission.

Contact

All communications regarding the use of our website must be sent using the contact information provided in this document.

Severability

Invalidity or unenforceability of any provision under applicable law will not affect the validity of other provisions, which will remain in full force and effect.

EU users

If any provision of this document is void, invalid, or unenforceable, we both agree to do our best to find, in an amicable way, an agreement on valid and enforceable provisions.

In case of failure to do so, the void, invalid, or unenforceable provisions will be replaced by the applicable statutory provisions.

Regardless of the above, the nullity, invalidity, or impossibility of enforcing a particular provision of this document will not nullify the entire agreement, unless the severed provisions are essential for it, or of such importance that we both would not have entered into the contract if we had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship for you or us.

Governing law

These terms are governed by the law of Ireland where we are based, as outlined in the relevant section of this document, without regard to conflict of laws principles.

Prevalence of national law

However, regardless of the above, if the law of the country that you are based on provides for higher applicable consumer protection standards, such higher standards will prevail.

Venue of jurisdiction

The jurisdiction over any controversy related to these terms lies with the courts of Ireland outlined in the relevant section of this document.

Exception for consumers in Europe

However, regardless of the above, this does not apply if you qualify as a European consumer or if you are a consumer based in the United Kingdom, Switzerland, Norway, or Iceland.

UK consumers

If you are a consumer based in England and Wales, you may bring legal proceedings related to these terms in the English and Welsh courts. If you are a consumer based in Scotland, you may bring legal proceedings in either the Scottish or the English courts. If you are a consumer based in Northern Ireland, you may bring legal proceedings in either the Northern Irish or the English courts.

Surviving provisions

Our agreement will continue in effect until it is terminated by either our website or you. Upon termination, the provisions contained in this document that by their context are intended to survive termination or expiration will survive, including but not limited to the following:

your grant of licenses under this document will survive indefinitely;
your indemnification obligations will survive for a period of five years from the date of termination;
the disclaimer of warranties and representations, and the stipulations under the section containing indemnity and limitation of liability provisions, will survive indefinitely.

INFORMATION ABOUT THIS DOCUMENT

This document was generated with the use of the terms of service generator.

DISPUTE RESOLUTION

Online dispute resolution for consumers

The European Commission has set up an online platform for alternative dispute resolution, providing an out-of-court solution for resolving disputes arising from online sale and service contracts.

Therefore, European consumers or consumers based in Norway, Iceland, or Liechtenstein can use this platform to settle disputes arising from online contracts. You can access the platform via the following link.